Security in GovTech: A boon for business recovery 2020

One of these was the vote of confidence in technology to work, make banking transactions and even carry out processes in state entities, tasks that before were only conceived in person. 

The absence of people at many of the citizen service centers due to COVID-19 had to be dealt with quickly. The online platforms had to be quickly adapted to bear the weight of large-scale queries, providing an accurate and timely response to applicants.

Therefore, security in the tools took on a fundamental role. Hosting a significant amount of personal data such as identification numbers, contact numbers and residential address, to name a few, attracts the attention of criminals whose goal is to defraud using this information. 

To counter such threats, tools such as AI (Artificial Intelligence) and Blockchain technology are the right tools to safeguard the private data that users trust when using GovTech platforms.

The firm Deloitte conducted a study entitled States at Risk: Cybersecurity in Times of Uncertaintywhich analyzed the challenges faced by different U.S. territories with the increased use of digital options. It stated that state governments are in urgent need of digital modernization and strengthening the essential role of cybersecurity. This can help strengthen business recovery, both in the United States and globally.

Their research added that one of the most significant challenges facing CISOs (Chief Information Security Officers) during the pandemic is the abrupt shift to remote working. This alternative means that important company information begins to be handled via email or social networks, opening up the possibility of hacking.

In response to this problem, companies like Nuvu are constantly working on data protection reinforcements. In addition to offering tools that have a robust cybersecurity system to meet the high demands that are currently being presented in the country. 

One of the solutions that this company has available to strengthen the GovTech sector in Colombia is Paperless, an alternative for the management of procedures and services, through automated processes that eliminate paper and attendance and can enhance business reactivation. These characteristics are perfectly suited to the current situation.

This is done through biometric validation and natural language processing, tools that strengthen security and ensure an effective communication process, reinforcing business and economic reactivation and trust in technology.

These tools that facilitate the processes without intermediaries in the procedures with public entities through digital channels can strengthen confidence in the Government generating an increase in the use of GovTech in the country. With this, more and more citizens will think about the option of going to the computer to make their requests instead of going to the headquarters of the entities.